TNVR Colony Food Pantry Agreement

1. Purpose of the Service

The HBSPCA TNVR Colony Food Pantry Service ("Service") is intended exclusively for community cats which serves a critical role in supporting the welfare of feral and stray cat colonies by providing a reliable and supplemental source of food for the cats.

2. Agreement to Terms and Conditions

These Terms and Conditions establish a legally binding agreement between You ("User") and HBSPCA ("Company"), defining Your rights and obligations regarding Your use of the Service. By accessing or using the Service, You acknowledge and accept these Terms and Conditions and agree to comply with them fully. If You disagree with any portion of these Terms and Conditions, You are not authorized to access or use the Service. For clarity, using this Service means you agree to comply with all terms and conditions included herein.

These Terms and Conditions apply to all registered colony caregivers who access or use the Service.

3. Privacy Policy Compliance

Your use of the Service is also governed by the Company's Privacy Policy. This policy explains how Your personal information is collected, used, and disclosed when You use this Service and informs You about Your rights under applicable privacy laws. By accessing or using the Service, You consent to the practices outlined in the Privacy Policy, and we strongly encourage You to read it carefully before using the Service.

4. Ordering Guidelines

Repeat Orders

Due to the high-demand of our TNVR Colony Food Pantry Program, You agree not submit additional or repeat orders, as this will reset Your order in the queue (your initial order will be removed).

For clarity, if You submit a new order request before Your previous order is completed, the earlier order will be canceled, and the new order will be fulfilled. This process places Your new order at the end of the queue.

Monthly Supply Limit

To ensure we can continue supporting as many colony caregivers as possible, we must limit food orders to once per month. This policy helps us manage the resources available and maintain a steady supply of supplemental food for the community cats we serve.

Availability

All food is donation-based and subject to availability. Your order quantities and types are not guaranteed as a result of placing an order.

HBSPCA makes no guarantees regarding available quantity, brand, type, suitability or other requirements.

5. “AS IS” and “AS AVAILABLE”

The Service is provided to You on an “AS IS” and “AS AVAILABLE” basis, with no guarantees of any kind.

The Company provides no guarantee that it can or will provide the requested brand, type, flavour, opened bag, unopened bag, repackaged, or quantity of colony food, nor that it can or will provide the same (consistent) food items from one order to another, that You may place. Further, the Company cannot provide a guarantee for timeline of pickup of items related to the Service.

You acknowledge that we strive to provide the best possible nutrition for the community cats, we want to make caregivers aware that we cannot guarantee the food provided through the TNVR Colony Food Pantry is free from pathogens.

As with any bulk food source, there is always a risk of contamination, despite our best efforts to source and store the food safely. The food we provide is generally safe, but we encourage caregivers to take necessary precautions when handling it and agree to indemnify The Company of any such adverse health affects which may arise.

For clarity, by using the Service, You agree that you will not hold the Company liable for any adverse pet health impacts, effects or conditions resulting or in-relation to the food provided under this Service.

6. Dispute Resolution

In the event of any dispute or concern regarding the Service, You agree to initially attempt to resolve the matter informally by contacting the Company. Should informal resolution prove unsatisfactory, further actions will be subject to applicable legal and procedural measures under Canadian law. By using this Service, You acknowledge that You have read, understood, and agree to these Terms and Conditions. If You do not agree, do not access or use the Service